The journalist's question caught James off guard.
He was being interviewed for a feature in an East African business magazine, part of a series on technology leaders shaping the region's future. The conversation had been going well. He'd talked about Value Architecture, the Silent Dividend, the work he was doing with the Cybersecurity Alliance. Standard material that he'd learned to present smoothly.
Then she asked: "What's the biggest mistake you've made in your career?"
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